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Microsoft Store (formerly Windows Store) is Microsoft’s official marketplace for downloading applications. Some Windows applications can only be obtained alone. This makes it even more frustrating when the official Windows store stops working or doesn’t open quickly. Is your Microsoft Store not working? If so, we have rounded up the steps that help to repair Microsoft Store. Whether you’re running a troubleshooter to detect and repair an issue or clear the cache automatically, one of the helpful tips below will likely get the job done.
It does have some nice things though (like these free apps), and if you’re a gamer, you may need access to download games from the Microsoft stable like Forza Horizon 4 and Gears. of War 4. If your Windows Store doesn’t work, here are the best solutions to get it working again. The Windows Store, the Microsoft Store, whatever you want to call it, is not the most famous store out there, riddled with bugs, glitches, and a tendency to just not work.
Before you get to the proper solutions, there is a little checklist of things to confirm before proceeding:
- Windows is up to date
- UAC (User Account Control) is enabled
- Your video card / GPU drivers are up to date
If they’re all in place but your Windows Store still isn’t working, proceed to the next fixes.
For games, use the Xbox app instead
Microsoft made a welcome move on the gaming scene by introducing a new game-oriented store and subscription service for PCs. The new Xbox app lets you buy and run the same games you’ve previously run from the Windows Store, but with the added benefits of friend lists and other player-centric features.
The Xbox app is still technically in beta, but it already feels a lot better to use in games, and the optional Xbox Game Pass is easily one of the best value offerings on PC games, giving you access to a huge rotating library. of PC games. for a low monthly price.
We have a feeling that Microsoft is hoping to move gamers who buy games from its store to Xbox, so if you have problems with the Microsoft Store and mainly play through it, you can also take the leap instead of staying. what seems more and more like a sinking ship.
Change your DNS address
One of the most common error messages that can appear when your Windows Store is down is the “0x80131500” error. This can happen if your PC is connecting to the Internet through certain DNS servers, which are automatically assigned by your ISP and / or your home network settings.
To change your DNS server address, go to “Settings (click Start then the gear icon) -> Network and Internet -> Change adapter options”. Next, right-click on your network connection, click Properties, then in the new window, scroll down to “Internet Protocol Version 4 (TCP / IPv4)”, right-click and click in Properties.
In the “Preferred DNS Server” box, enter the address 18.104.22.168, which is Cloudfare’s universal DNS resolver. Click OK and hopefully the Windows Store will work again.
You can also try using Google’s public DNS server which has the following IP addresses:
Change computer time
One of the most effective, but somewhat strange, methods of resolving Windows 10 Store crashes is to make sure your computer’s clock is accurate. When the Windows Store starts, it tries to synchronize the store time and yours. If the two hours are different, the store will sometimes refuse to load. It is very frustrating but also very easy to fix.
- To make sure your click is up to date, right-click on the taskbar and click “Set date / time.”
- First, go to “Set time automatically” and turn it off by clicking the switch below.
- Once you’ve finished processing your request, turn it back on. This will update the time to be more accurate. Also make sure your time zone is set correctly! Once done, try opening the Windows Store again and see if the crashes persist.
Set as owner of WindowsApps folder
Sometimes the problem lies in the fact that you do not “own” the WindowsApp file on your computer. It may seem a bit strange, but files are sometimes modified to prevent you from accessing them, despite being on your machine and associated with your account. Telling the computer to give you full control over the WindowsApp folder will sometimes allow the Store to do its job properly.
To do this, you will need to perform many security-based actions on the WindowsApps folder. Fortunately, we’ve already published a guide in the past that details step-by-step how to access your WindowsApps folder, so check it out.
Clear the Windows Store cache
The simplest solution is to reset the Windows Store cache, which may have gotten cluttered and buggy over time. To do this, press Ctrl + R, then in the Run box type wsreseta and press Enter. A command prompt window should appear, indicating that Windows is resetting the Store cache. When the window closes, the job is done, so you can try opening the Store again to see if it works properly.
Reinstall the Windows Store
It may sound radical, but sometimes the best way to fix Windows Store problems is to reinstall. Unfortunately, it is not as simple as going to the “Applications and Features” list. (You didn’t think Microsoft would make it that easy, did you?)
You will need to uninstall the Windows Store through Powershell.
- Press the Win key, type powershell, right-click on the search results, and then “Run as administrator.”
- In Powershell, type get-appxpackage -allusers
- Find the entry for “Microsoft.WindowsStore” and copy the information in the “PackageFullName” line to the clipboard.
- On a new line in Powershell, type remove-appxpackage followed by a space, then paste the PackageName you copied to the clipboard. To me this looked like this: but to you it may vary slightly depending on the version number of the Windows Store.
- Hit Enter and the Windows Store will disappear. Restart your PC.
- To reinstall the Windows Store, you will need to go back to Powershell as an administrator and type the following:
Disable proxy / VPN servers
If you have a proxy server (or VPN for that matter) enabled, then you could be sending your Windows store out of control because your PC’s IP address doesn’t correspond to your Windows account details. So first, if you have a VPN enabled, turn it off. VPNs generally come with client applications that have a simple on / off switch.
Proxy connections, on the other hand, are a bit more sneaky and you might not even know if you have one turned on.
To check this and turn off your proxy connection, click the Start button, then the “Settings” icon. In the Settings window, click “Internet and Network Proxy” in the left pane, and then make sure the “Use a proxy server” slider is disabled.
Reset Windows Store
Starting with the Anniversary Update, you have the option to reset Windows apps, which will clear your cache and data, essentially making them like new. It is a bit more drastic than the “WS Reset” option, as it will erase all your preferences, login details, settings, etc. (Don’t worry, you’ll still have the app you installed from the Windows Store.)
To do this, right-click on the “Start button -> Applications and Features”, then scroll down to “Store” in your Applications and Features list. Click on it, then click on “Advanced Options” and, in the new window, click on Reset. You will receive a warning that you will lose data in this application. Click “Reset” again and you’re done.
Re-register the Windows Store app
Another way to reset the Windows Store app is to have it re-register on your PC. Click Start, type cmd, then right-click the command prompt when it appears in the results and click “Run as administrator.”
At the command prompt, type the following command to re-register the Windows Store on your PC:
Once you’ve done this, the Windows Store should re-register and hopefully be in good working order again.
Final words: How to Fix ‘Microsoft Store Freezing’ Issue on Windows 10 PC
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