Involving Announces General Availability of Fiddler Jam – EnterpriseTalk

Progress Announces General Availability of Fiddler Jam

Progress  (NASDAQ: PRGS), the leading provider of products to develop, deploy and have power over high-impact applications, today announced the overall availability of Progress® Telerik® Fiddler™ Jam, its troubleshooting program for support and construction teams to solve customer aspects remotely in a fast, as well as secure manner. The product makes available new features, including an option to produce video recording, capturing observed during a session recording combined with masking sensitive data, that do help support and increase teams to quickly meet the information they need to troubleshoot end-user issues—saving time and increasing customer satisfaction.

Support teams spend a lot until the collecting information from attendees about the issues they are dealing with. Even with a well-documented situation, it can still be difficult about engineers to properly replicate the problems at hand in a secure ways.  

Fiddler Jam serves up support teams with a more efficient and secure process in order to resolve customer issues remotely devoid of having requesting extra information minus relying on additional tooling. Product enables non-technical end users so that it will isolate issues by getting HTTP(S) network logs, community activity,   console firewood and screenshots in the customer’s own environment and spreading them with support and processing teams.  

“Fiddler Jam is the one-stop solution when considering support and development bedroom to gather context and collaborate in solving customers’ issues—something that traditional troubleshooting procedures can’t offer, ” exclaimed Loren Jarett , GM, Developer Tools and supplies, Progress. “The latest generate brings new powerful product highlight for capturing events, consisting of built-in security features, marketed to boosting teams’ productivity and simply ensuring customer satisfaction. ”   

Also Read: The Answer to Better HOUR Solutions Lies in AI so ML

What’s new with regard to Fiddler Jam:

  • Record video of the expire user’s browser tab when capturing a session – stored in a secure way and easily accessible at any time through the Fiddler Jam portals, the recordings help support teams but engineers look through the big eyes of the customer and understand better the steps they need to reproduce the situation.  

  • Glimpse several types of events performed at the end of user during a session in the – these can include Right click, Double-Click, Navigated to and more. Fiddler Jam can also gain local and session livestock details which provide underpin engineers with powerful observations relevant to analyzing the handed over log and help them to spot the issue quickly.

  • Mask sensitive data : with its advanced recognition sizes, the new Mask Sensitive Marketing information feature differentiates between hypersensitive and non-sensitive information and then masks only the sensitive computer files, while preventing the removal of non-sensitive data that is relevant to and the reported bug.

“One of the real value propositions of the product is lowers friction and providing background ? backdrop ? setting with regard to any kind of problem, ”  said  Stephen  Applebaum , Director out of Technology Operations, Center for your Collaborative Classroom. “Fiddler Jam’s ability to report on the at long last, the local instance and the end-user OS is instrumental in which to triage whether an issue is always server side or client doors. ”   

Fiddler Jam complements Fiddler Everywhere, the world wide web debugging proxy that helps agencies capture all HTTP(S) site between a computer and the huge web from any browser as well any device. Fiddler All over the world web debugging proxy assists developers to build, debug and get APIs of mission-critical forms in Windows, macOS and moreover Linux environments.

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Source of this news: https://enterprisetalk.com/news/progress-announces-general-availability-of-fiddler-jam/

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